Privacy Policy
Last Updated: November 3, 2026
Introduction
This Privacy Policy describes how Verse-iris collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
Information You Provide
When you book a tour or contact us, we collect:
- Full name
- Email address
- Tour preferences and selections
- Special requirements or accessibility needs
- Any additional information you choose to provide in message fields
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- Processing tour bookings and reservations
- Communicating with you about your booking
- Sending confirmation emails and tour preparation materials
- Responding to inquiries and providing customer support
- Improving our website and services
- Analyzing website usage patterns to enhance user experience
- Complying with legal obligations
Legal Basis for Processing
We process personal data based on:
- Contract Performance: Processing necessary to fulfill tour bookings
- Legitimate Interests: Improving services and website functionality
- Consent: Where you have provided explicit consent for specific processing activities
- Legal Obligations: Compliance with applicable laws and regulations
Data Sharing and Disclosure
We do not sell or rent personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who assist with email delivery, website hosting, or payment processing, bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice provided
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal compliance purposes. Marketing communications data is retained until you unsubscribe or request deletion.
Your Rights
Under applicable privacy laws, you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. For detailed information about cookies we use and how to manage them, please see our Cookies Policy.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Verse-iris
127 Flinders Lane
Melbourne VIC 3000
Australia
Email: [email protected]