GDPR Information

Last Updated: November 3, 2026

Introduction

This page provides information about how Verse-iris complies with the General Data Protection Regulation (GDPR) and your rights under this regulation. While GDPR primarily applies to European Union residents, we extend these protections to all our customers as a matter of best practice.

Data Controller Information

For the purposes of GDPR, the data controller is:

Verse-iris
127 Flinders Lane
Melbourne VIC 3000
Australia
Email: [email protected]

Your Rights Under GDPR

1. Right to Be Informed

You have the right to be informed about the collection and use of your personal data. This is outlined in our Privacy Policy and this GDPR Information page.

2. Right of Access

You have the right to request access to personal data we hold about you. This includes:

• Confirmation that we are processing your data
• Access to your personal data
• Information about how we process your data

To submit an access request, email us at [email protected] with "Data Access Request" in the subject line. We will respond within 30 days.

3. Right to Rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete. If you believe any information we hold about you is incorrect, contact us and we will update it promptly.

4. Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Erasure is required to comply with a legal obligation

Please note that we may need to retain certain information for legal compliance or legitimate business purposes.

5. Right to Restriction of Processing

You have the right to request restriction of processing your personal data in certain situations:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction to erasure
• We no longer need the data but you require it for legal claims
• You have objected to processing pending verification of legitimate grounds

6. Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data directly to another controller where technically feasible.

7. Right to Object

You have the right to object to processing of your personal data based on:

• Legitimate interests or performance of a task in the public interest
• Direct marketing purposes
• Processing for scientific, historical research or statistical purposes

8. Rights Related to Automated Decision Making and Profiling

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. We do not currently use automated decision-making or profiling systems.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject Line: Include the specific right you wish to exercise (e.g., "Data Access Request" or "Right to Erasure Request")

Please include the following information in your request:

• Your full name
• Email address associated with your booking or inquiry
• Specific details about your request
• Any relevant booking reference numbers

We will respond to your request within 30 days. If we need additional time due to the complexity of your request, we will inform you and may extend the response period by an additional 60 days.

Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent

For certain activities, we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Contract

Processing is necessary for the performance of a contract with you, such as when you book a tour or request information about our services.

Legal Obligation

Processing is necessary to comply with legal obligations, including accounting, tax, and regulatory requirements.

Legitimate Interests

Processing is necessary for our legitimate interests or those of a third party, except where overridden by your fundamental rights and freedoms. Our legitimate interests include:

• Improving our services and website functionality
• Preventing fraud and ensuring security
• Understanding how customers use our services
• Direct marketing to existing customers

Data Protection Principles

We adhere to the following data protection principles:

• Lawfulness, Fairness, and Transparency: We process data lawfully, fairly, and in a transparent manner
• Purpose Limitation: We collect data for specified, explicit, and legitimate purposes
• Data Minimization: We collect only data that is adequate, relevant, and limited to what is necessary
• Accuracy: We ensure personal data is accurate and kept up to date
• Storage Limitation: We retain data only as long as necessary for the purposes collected
• Integrity and Confidentiality: We implement appropriate security measures to protect personal data
• Accountability: We are responsible for and can demonstrate compliance with these principles

Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Binding corporate rules where applicable

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach where feasible.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. For EU residents, contact your local data protection authority. For Australian residents, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Our Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our data protection representative at:

Email: [email protected]
Subject: Data Protection Inquiry

Updates to This Information

We may update this GDPR Information page to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website.